Big Trust: The Missing Link Between Potential and Performance

There are people who have the credentials, the intelligence, the access, and the work ethic… and yet they hesitate, stall, and shrink at critical moments.

Then there are others who don’t seem dramatically more talented, but they move. They act. They speak. They step forward.

What separates them is rarely IQ or opportunity. And it’s almost never luck.

In our conversation, Shade Zahrai kept circling back to something deeper: self-image. Not self-esteem in the superficial sense. Not empty affirmations. But the internal blueprint of how you see yourself and how much you trust yourself to handle what happens next.

That trust — what she calls “big trust” — is often the real differentiator between potential and performance.

Confidence Is Built After Action, Not Before It

One of the most liberating ideas from our discussion is also one of the most counterintuitive: confidence is not the starting line.

Most people assume they need to feel confident before they apply for the job, launch the business, speak up in the meeting, or take the risk. They treat confidence like something you either possess or don’t.

But psychologically, that’s backwards.

Confidence is a byproduct of evidence. And evidence only comes after action.

You act. You survive. You adapt. You learn. You gather proof that you can handle discomfort. Over time, that accumulated proof becomes self-efficacy. And self-efficacy becomes confidence.

There’s actually fascinating research supporting this pattern. Studies comparing “action-oriented” and “state-oriented” individuals show that high performers aren’t necessarily better decision-makers. They don’t have superior accuracy. What differs is their confidence bias. Action-oriented people tend to exhibit greater confidence in their choices, even when performance is identical. That confidence gap isn’t delusion, but functional. It helps them commit and follow through instead of endlessly second-guessing themselves.

In other words, the difference isn’t that they’re smarter. It’s that they move.

And movement creates feedback.

Another layer of research shows something equally important: confidence increases after we act. When people rate their confidence after making a decision and taking action, their confidence is higher and more tightly linked to actual accuracy than when they evaluate it beforehand. There’s something about acting — committing, responding, engaging — that sharpens self-perception. Post-action processing refines awareness. You literally understand your own capability more clearly once you’ve stepped into it.

Which leads to a powerful reframing: The opposite of self-doubt is agency, not confidence.

Agency is the belief that you can figure things out. It’s the quiet trust that even if you don’t know the answer right now, you can learn it. You can adapt. You can recover.

Agency doesn’t require certainty. It requires willingness.

And interestingly, even educational research supports this sequence. Improvements in knowledge and competence don’t directly create behavior change. They increase confidence, and confidence then drives intention to act. The internal shift matters. But that shift is reinforced by engagement, not by thinking alone.

That belief — that you can engage, adjust, and improve — must come first. Confidence follows.

If you wait to feel ready, you will wait indefinitely. If you act before you feel ready, readiness grows behind you.

Overthinking feels responsible, but often it’s just avoidance disguised as preparation.

Action is clarifying.

The Four Drivers of Self-Image

Shade’s work identifies four core perceptions that shape self-image. These are internal narratives, and when one becomes unstable, self-doubt gets louder.

The first is acceptance, or self-worth. Do you believe you are fundamentally enough? People low in acceptance often interpret failure as a verdict on their identity. Feedback feels personal. Rejection feels catastrophic. But when acceptance is stable, failure becomes information rather than identity. A setback is data. It is not a definition.

The second is agency, or your belief in your capability to learn and execute. Without agency, even highly competent individuals feel like impostors. They discount their achievements and overemphasize their gaps. With agency, the internal script changes from “I can’t” to “I don’t know yet.” That single word — yet — is powerful. It keeps the door open.

The third is autonomy, or locus of control. Do you believe you have influence over your life? Or do you see yourself as primarily reacting to circumstances and other people’s decisions? Autonomy doesn’t mean you control everything. It means you focus on what you can control. That shift alone redirects enormous mental energy from rumination to action.

The fourth is adaptability, which includes emotional regulation. This isn’t about being calm all the time. It’s about recognizing your emotional state and responding deliberately rather than impulsively. Adaptability determines whether stress becomes growth or paralysis.

When these four perceptions are healthy, self-doubt still exists but it doesn’t dominate.

The Psychology of Doubt

Everyone experiences self-doubt. The presence of doubt isn’t the issue. The interpretation is.

Shade described doubt like a floating object. Some doubts are light, like a ping pong ball. They float around your awareness. They signal uncertainty. They’re uncomfortable, but they don’t sink you. Other doubts are heavy, like a golf ball. And when you attach them to your identity, they drop straight to the bottom.

  • “I might fail” is a floating thought.
  • “I am a failure” is a sinking one.

The difference is psychological fusion. When you fuse with a thought, you treat it as a fact. When you defuse from it, you treat it as an event happening in your mind.

Instead of saying, “I’m not capable,” you say, “I’m having the thought that I’m not capable.”

It sounds almost silly at first. But that phrasing inserts space. And space creates choice.

Cognitive behavioral research has tested it directly. In studies comparing cognitive defusion (learning to observe thoughts without attaching to them) versus simple distraction strategies, the defusion approach significantly reduced both the emotional discomfort and the believability of negative self-referential thoughts. In other words, people didn’t just feel slightly better, they believed the harsh thought less.

That matters, because the goal isn’t to eliminate doubt. The goal is to reduce its authority.

Other research looking at meditation experience and pain perception tells a similar story. Individuals with higher levels of cognitive defusion reported less pain unpleasantness — not necessarily less pain intensity, but less suffering layered on top of it. Defusion predicted reduced emotional amplification even after controlling for other psychological traits, meaning that the ability to step back from your thoughts changes how deeply they grip you.

Think about that.

The pain might still exist. The challenge might still be there. The risk might still be real.

But the secondary spiral — “This means I’m weak,” “This proves I can’t do this,” “I’m not built for this” — loses power.

And that’s where trust in action lives. Most people try to eliminate doubt before they move. But the people who build real resilience don’t wait for silence in their mind. They develop the skill of hearing doubt without obeying it.

Doubt becomes data, not destiny. When you’re fused with doubt, it feels like identity. When you’re defused from doubt, it becomes weather. And weather passes, but identity sticks.

And that’s big trust in action.

Visibility, Language, and Influence

Visibility is uncomfortable for a lot of high performers. It feels self-promotional. It feels risky. It feels like stepping into a spotlight where you might be judged.

But competence without visibility has limited reach.

You can be extraordinarily capable and still be overlooked if people don’t understand what you bring to the table. Influence requires translation. It requires clarity. It requires being seen and heard.

Where this often breaks down is not skill, it’s self-perception.

If, somewhere underneath the surface, you don’t believe you’re worthy of occupying space, your language will quietly reveal it. You’ll dilute your ideas before anyone else has the chance to evaluate them. You’ll say things like, “This might be a dumb thought…” or “I’m probably wrong, but…” or “Sorry, just one quick thing…”

Those phrases feel harmless. Polite. Even likable.

But they subtly train people to treat your contribution as optional.

Language isn’t just communication. It’s positioning.

When you pre-apologize for your idea, you’re signaling uncertainty before the idea has even been tested. Over time, that compounds. Others respond to the version of you that you present. If you present yourself as tentative, they will engage with you tentatively.

This doesn’t mean becoming aggressive or performative. It doesn’t mean dominating conversations or pretending certainty where none exists.

It means removing unnecessary self-diminishing language.

  • Instead of “This might be silly,” say, “Here’s what I’m seeing.”
  • Instead of “I just wanted to add,” say, “One thing to consider.”
  • Instead of “Sorry, but,” say nothing at all and deliver the point.

Clarity is not arrogance. It’s respect for your own perspective.

There’s also a feedback loop here that most people miss. The way others respond to you shapes how you see yourself. If you consistently speak clearly and directly, and people respond with engagement and respect, that reinforces internal belief. Confidence grows not because you faked it, but because you accumulated evidence that your voice has an impact.

Visibility, then, is not vanity. It’s responsibility. If you have something useful to offer, shrinking it serves no one. Own your space. Say the thing. Let the quality of your thinking carry the weight.

Overthinking and the Fear of Failure

The human brain is wired for threat detection, not peak performance. When we consider a new risk, our brain rapidly generates worst-case scenarios.

Ironically, avoiding those scenarios keeps them abstract and frightening.

There’s strong evidence from behavioral psychology that structured exposure reduces fear. When you move toward the thing you’re avoiding in a controlled and repeated way, the nervous system recalibrates. The threat becomes manageable.

One practical tool here is implementation intention: “If X happens, I will do Y.”

Instead of vaguely fearing embarrassment, you define the contingency plan. If I lose my train of thought during a presentation, I will pause, breathe, and refer to my notes. If a client challenges my pricing, I will calmly explain the value structure.

Specific plans shrink abstract fear. Fear thrives in vagueness. It weakens under structure.

Peak Performance Is State-Dependent

Peak performance doesn’t mean operating at maximum output every day. It means showing up fully for the capacity you have that day.

Some days that’s 100 percent. Some days it’s 60.

If you give a full 60 on a 60-capacity day, that is peak.

The common thread throughout our conversation was simple but powerful: trust yourself enough to act before you feel confident. Trust yourself enough to recover from mistakes. Trust yourself enough to learn in public.

Confidence follows evidence. Evidence follows action. And action requires trust first.

Action Checklist: Building Big Trust

Use this as a practical starting point.

  1. Separate identity from outcome.
    When something goes wrong, write it this way: “That failed,” not “I failed.” Practice the language shift intentionally.
  2. Replace “I can’t” with “I don’t know yet.”
    This reinforces agency. Your capability grows through learning, not certainty.
  3. Audit your language.
    For one week, eliminate unnecessary softeners like “just,” “sorry,” and “I might be wrong but.” State ideas clearly and directly.
  4. Use implementation intentions.
    For any goal you’re avoiding, write three “If X, then Y” contingency plans. Reduce vagueness. Increase preparedness.
  5. Practice opposite action.
    If anxiety makes you withdraw, engage deliberately. If insecurity makes you shrink physically, expand posture. Behavior influences biology.
  6. Schedule recovery as deliberately as effort.
    Block time for mental decompression. Protect it as seriously as you protect work.
  7. Take one action before you feel ready.
    Apply. Publish. Speak. Pitch. Do the thing. Then let confidence build behind you.
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Evy Poumpouras

Evy Poumpouras is a multi-platform journalist, host, and exclusive contributor to NBC across all their news platforms, covering national security, law enforcement, and crime. Evy’s book, BECOMING BULLETPROOF, was released by Simon & Schuster in 2020 and covers a wide range of topics, including personal protection, behavioral analysis, situational awareness, and how to live life fearlessly. Outside of her role as a journalist, Evy is a TEDx speaker whose expertise is sought worldwide.

 Dr. Susan Peirce Thompson

Susan Peirce Thompson, Ph.D. is a faculty member in brain and cognitive sciences at the University of Rochester, a multiple New York Times bestselling author, and a keynote speaker on how the brain supports human flourishing. In 2014, she founded Bright Line Eating, a worldwide movement dedicated to helping people achieve permanent weight loss maintenance. Over 115,000 people from more than 100 countries have taken her courses and you can find her online at BrightLineEating.com or SusanPeirceThompson.com.

Dr. Mark Hyman

Mark Hyman, MD, has devoted his life to helping others discover optimal health and address the root causes of chronic disease through the power of Functional Medicine. Dr. Hyman is a practicing family physician and an internationally recognized leader, speaker, educator, and advocate in the field of Functional Medicine. He is a co-founder and the Chief Medical Officer of Function Health, founder and Director of The UltraWellness Center, founder of Cleveland Clinic Center for Functional Medicine and Board Member for The Institute of Functional Medicine.

He is the founder and chairman of the Food Fix Campaign, dedicated to transforming our food and agriculture system through policy. Dr. Hyman is also the host of one of the leading health podcasts, The Dr. Hyman Show, with 300+ million downloads and a fifteen-time New York Times best-selling author. He is a regular medical contributor to several television shows and networks, including CBS This Morning, Today, Good Morning America, The View, Fox and CNN.


Jeff Cavalier

Jeff Cavalier is a fitness guru, social media star, personal trainer, and former head physical therapist of the New York Mets (professional baseball team). Jeff earned a Bachelor of Science in Physioneurobiology/Premedicine and a Master's degree in Physical Therapy from the University of Connecticut. He is a Certified Strength and Conditioning Specialist (CSCS) by the National Strength and Conditioning Association (NSCA). Jeff served as both the Head Physical Therapist and Assistant Strength Coach for the New York Mets during the National League East Championship 2006, 2007, and 2008 seasons. During this time, he coached some of the game’s most accomplished players, including future Hall of Fame pitchers Tom Glavine and Pedro Martinez, and perennial all-stars Carlos Delgado, Carlos Beltran, David Wright, Jose Reyes, and Billy Wagner, to name just a few. In addition to physiotherapy and training, Jeff is an author and lecturer speaking on topics such as baseball injury prevention, sport-specific conditioning, sports training, and injury rehabilitation and prevention. Jeff founded ATHLEAN-X Training System to share methods and techniques used by some of the greatest athletes to forge explosive and strong physiques. This is a science-based training system allowing anyone to get the same results as professional athletes.

Sal Di Stefano

Sal Di Stefano’s passion for fitness began when he picked up his first barbell at 13 years old. Any other teenager would have done a set of curls, but legend has it, Sal did squats. He was always different like that – and it wasn’t long before everyone would notice.

At age 18, Sal started working as a personal trainer, becoming the youngest general manager at 24 Hour Fitness by 19 years old. Not long after, he opened his own studio. Its reputation and success proved he was more than a personal trainer, but also a gifted businessman. And it was this entrepreneurial spirit that guided Sal to where we see him today.

He is the voice of Mind Pump, a published author, and one of the most trusted and respected faces in the fitness industry. Sal is an indispensable podcast host: the one who summarizes research when Justin and Adam trip over scientific words, the proverbial guinea pig when there’s a new peptide, and the conductor trying his best to keep conversation on track when we all know it’s headed off the rails.

Michelle Shapiro

Michelle Shapiro is an integrative/ functional Registered Dietitian in NYC who has, over the past decade, helped thousands of clients reverse their anxiety, heal long-standing gut and complex immune issues, and approach their weight in a loving way. Michelle has a virtual private practice with seven nutritionists who help clients work one-on-one towards these goals. She is the host of the Quiet the Diet Podcast, where she helps listeners bridge the gap between body positivity and functional nutrition.

Massy Arias

Massy Arias is a certified health and wellness coach, trainer, and entrepreneur. She is the founder of her own fitness and wellness brand, TRU Training and TRU Supplements. Through a transformative approach that unites purposeful movement with tools for mental and emotional strength, Massy inspires people to reclaim their power from the inside out. Her journey of overcoming personal obstacles and taking control of her life has shaped her into a leader whose knowledge, resilience, and authenticity resonate with people of all ages and backgrounds. Born in the Dominican Republic, Massy is bilingual and connects with her international community in both English and Spanish. She is a proud mother to her daughter, Indi, and currently serves as an athlete for the global brand Adidas, continuing to lead by example and inspire millions worldwide.

Jeff Cavalier

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Heidi Somers

Heidi Somers is an entrepreneur, creator, and coach who has dedicated the last decade to helping millions of women transform their bodies, their confidence, and their lives.

Originally studying biology to become a doctor, Heidi discovered her real calling after experiencing her own fitness and mindset transformation. What started with sharing simple tips online grew into two globally recognized brands: Buffbunny Collection, a leading women’s activewear company, and Grounds, a fitness app built to give women the tools, education, and community they deserve.

Alan Argon

Alan Aragon is a nutrition researcher and educator with over 30 years of success in the field. He is known as one of the most influential figures in the fitness industry’s movement towards evidence-based information. His notable clients include Stone Cold Steve Austin, Derek Fisher, and Pete Sampras. Alan has collaborated on over 30 peer-reviewed publications, and counting. He co-authored Nutrient Timing Revisited, the most-viewed article in the history of the Journal of the International Society of Sports Nutrition (JISSN). He also is the lead author of the ISSN Position Stand on Diets & Body Composition. Alan is the founder and Editor-In-Chief of Alan Aragon's Research Review (AARR), the original and longest-running research review publication in the fitness industry. Alan founded the Fit Advancement Mentorship (FAM), which is a multi-faceted educational hub for fitness professionals and enthusiasts.

Shade Zahrai

Dr. Shadé Zahrai is a behavioral researcher, award-winning peak performance educator, and leading authority on confidence and self-doubt. A former corporate lawyer with an MBA and background in psychology, she has designed and delivered transformative programs for Fortune 500 giants including Google, Microsoft, LVMH, JP Morgan, and McKinsey. Named one of LinkedIn’s Top Voices for career development, Shadé has taught over 7 million learners on LinkedIn Learning. Her TEDx talks and viral videos have amassed more than 300 million views, and her work has been featured in The New York Times, Adweek, CNBC, and Yahoo Finance.

Jocko Willink

Jocko Willink is a decorated retired U.S. Navy SEAL officer, co-author of the #1 New York Times bestsellers Extreme Ownership: How U.S. Navy SEALs Lead and Win and The Dichotomy of Leadership, and host of the top-rated Jocko Podcast. He is the co-founder and Chief Executive Officer of Echelon Front, a premier leadership consulting firm; the founder of Jocko Fuel, a performance nutrition and lifestyle company committed to clean, uncompromising quality; and the co-founder of Origin USA, a Made in America company producing apparel, boots, and gear. Across his ventures, Jocko serves as an instructor, speaker, executive coach, and strategic advisor.

Jocko spent 20 years in the SEAL Teams, serving in both enlisted and officer roles before rising to command SEAL Team Three’s Task Unit Bruiser during the Battle of Ramadi. There, he led combat operations that supported the U.S. Army’s 1st Armored Division “Ready First” Brigade in bringing stability to one of the most violent regions in Iraq. Task Unit Bruiser became the most highly decorated Special Operations unit of the Iraq War.

Following his combat deployments, Jocko served as Officer-in-Charge of training for all West Coast SEAL Teams, where he spearheaded the development of leadership training and personally mentored the next generation of SEAL leaders. His career awards include the Silver Star, the Bronze Star, and numerous other personal and unit commendations.

Since retiring from the Navy in 2010, Jocko has dedicated himself to sharing the leadership principles forged in combat to help leaders in business, government, education, and non-profits win on their own battlefields. He built Jocko Fuel after discovering harmful levels of heavy metals in a supplement he and his family once used daily, committing to a standard of only what you need—none of what you don’t. Through Origin USA, he champions American manufacturing, producing world-class apparel and gear entirely in the U.S.

Michelle Shapiro

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Layne Norton

As a self-proclaimed nerd who lifts heavy things, Layne completed his PhD in Nutritional Sciences with honors from the University of Illinois in 2010. His competitive athletic career highlights include four USA Powerlifting National titles (93kg weight class), most recently winning gold at the 2024 International Powerlifting Federations M1 World Championship (93kg) and setting a new M1 world record deadlift at 328kg. Layne helped popularize flexible dieting and online nutrition coaching using evidence-based methods, coaching over 1700 clients. In recent years, Layne has focused on ways to share his knowledge with people on a wider scale, including building a coaching team, writing books, developing a nutrition coaching app and educational courses, and launching Outwork Nutrition, an evidence-based supplement company. Layne’s passion is helping others achieve their goals through education and hard work.

Arthur Brooks

Arthur Brooks is a professor at the Harvard Kennedy School and the Harvard Business School, where he teaches courses on leadership and happiness. He is also the host of the weekly podcast “Office Hours with Arthur Brooks,” and a columnist at The Atlantic, where he writes the popular weekly “How to Build a Life” column.

Brooks is the author of 15 books, including the #1 New York Times bestsellers, Build the Life You Want, co-authored with Oprah Winfrey, and From Strength to Strength: Finding Success, Happiness, and Deep Purpose in the Second Half of Life. His next book, The Meaning of Your Life: Finding Purpose in an Age of Emptiness, will be released on March 31, 2026.

Brooks is one of the world’s leading experts on the science of human happiness, appearing in the media and traveling the world to teach people in private companies, universities, public agencies, and faith communities how they can live happier lives and bring greater well-being to others.

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